Refund policy

At https://shreeambikadairyproducts.com/, customer satisfaction is important to us. However, due to the nature of our products, we follow a strict Return and Refund Policy as outlined below.

1. No Return Policy

We do not accept physical returns of any products once delivered.
This is due to hygiene, safety, and perishability concerns associated with food and dairy products.

2. Eligibility for Refund

A refund request will be considered only under the following conditions:

The customer must notify us within 24 hours of receiving the product.
The request must be sent via email to me@shreeambikadairyproducts.com.
The email must include:
- Order ID
- Description of the issue
- Clear supporting photographs of the product and packaging

Requests received after 24 hours of delivery will not be entertained.

3. Refund Amount

If the refund request is approved, 75% of the product value will be refunded.
Shipping, packaging, handling charges, and taxes are non-refundable.
Refunds will be processed only after verification of the claim.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Delay in delivery due to courier, natural calamities, strikes, or events beyond our control
Minor variations in product appearance, packaging, or taste
Quality expectations not matching personal preferences
Incorrect or incomplete delivery address provided by the customer
Recipient unavailability or refusal to accept delivery
Perishable items affected due to delayed delivery

5. Replacement Policy

Replacement may be offered at the sole discretion of ShreeAmbikaDairyProducts.com in rare cases where the issue is verified.
The company reserves the right to replace the product with a similar or equivalent item if the same product is unavailable.

6. Refund Processing Time

Approved refunds will be processed within 7–10 working days.
Refunds will be credited to the original mode of payment used during the transaction.

7. Order Cancellation

Orders once placed cannot be cancelled or modified.
Cancellation requests after order placement will not be accepted under any circumstances.

8. Final Decision

The decision of https://shreeambikadairyproducts.com/ regarding refunds and replacements shall be final and binding.
No claims or disputes shall be entertained beyond the scope of this policy.

9. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Information

For refund-related queries, please contact us at:
📧 me@shreeambikadairyproducts.com